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Returns And Exchanges

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.

If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price of the product(s), upon receipt of the product, less any applicable restocking fees and shipping fees. The refund amount does not include any shipping costs. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request - these products will be specifically noted as being non-refundable at time of checkout. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund.

Please contact customer service by email at: esupport@wizdog.com for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please email us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Please allow a maximum of one business day to resopond to your email inquiry.

Delivery Times

Delivery times can vary for each product based on the delivery location, the location of our warehouse with the part in stock, and the size of the product.

How is my total delivery time determined?

The total delivery time for your order is calculated from the time your order is placed until the time you receive it. Delivery Time is broken down into pre-ship processing time and shipping time.

Pre-Ship Processing Time

This is the time it takes from when you submit your order to when the product leaves the warehouse. This time is needed for products that are shipped to you directly from one of our warehouses. The shipping departments need this time to fulfill your order and in some cases this process can take up to 48 hours; but most orders are fulfilled within 24 hours, and we try to get all orders out that we recieve before noon PST out that same day.

Shipping Time

This is measured from when your order leaves the warehouse to when it arrives at your home or office. This time is strongly dependant on the shipping method you select. Ground shipping can take take as little as 1 day and as much as 5 days for delivery.