WIZDOG Honors and Values Your Trust.
We value your trust - Which is why we have taken great care to detail exactly how we handle the personal information you provide to us in the course of using our website, purchasing our products or using our services.
WIZDOG is Committed to Your Privacy and Security
WIZDOG Mission and Credo
WIZDOG seeks to be your trusted resource for innovative solutions to make dog ownership simple and fun. We are committed to quality, integrity and excellence in all that we do and deliver.
You Are In Control
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. This allows us to process and fulfill your order and to notify you of your order status. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access. We will only release or use account information when we believe, in good faith, that such release is reasonably necessary to (I) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of WIZDOG, our users, or others.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We may use the information we collect to occasionally notify you about important functionality changes to our Website, new WIZDOG services, and special offers we believe you will find valuable and improve the joy of dog ownership. If you would rather not receive this information, you can opt-out at any time. Every promotion is sent with explicit opt-out instructions.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
When you purchase our products and/or services from our web site, through our catalogs, or over the phone, as well as when you participate in our surveys, occasional sweepstakes or promotions and/or perks program, you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase products and/or services, the information we receive may include your name, mailing, billing and/or shipping address, telephone number, birth date, form of payment, e-mail address, pet information, product and service preferences, what you purchased and where (i.e., store location, catalog and/or website). If you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. WIZDOG uses the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchased, and to personalize your experience.
Product and Service Preferences
You have the option within the website, catalog or store, or when ordering by phone, to provide us with information about your product and/or service preferences, pet information or other interests. You may also provide us with product and service preference information when you participate in our WIZDOGperks program, sweepstakes, surveys and questionnaires. We use this information to improve the level of customization of our services and website and to provide better recommendations for you and your pet.
E-mail and Direct Mail Offers
To present to you other fabulous pet products we may also use your mailing, shipping and/or billing address or e-mail address you have provided us to send you special offers from time to time that would be of interest to you.
From time to time, we may randomly contact customers about participating in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.
WIZDOG Contests, Promotions, Advertisements and Other Opportunities
If you enter a WIZDOG contest and/or sweepstakes, we will ask for your name, mailing address, e-mail address and any other information relevant to the particular offer. Unless otherwise noted on the offer, the information you provide us will be kept exclusively by WIZDOG.
Contests, Promotions, Advertisements and Other Opportunities Provided With Select Third Parties
Research Providers, Shipping Companies, and Consultants
WIZDOG hires selective companies to do product and service research, deliver merchandise you have purchased from us, help us be a better, more effective and efficient company, and/or develop new and /or better products and/or services for you and your pet. We also share sales information with third parties to properly process services and returns, place new supplier orders and perform other administrative functions.
On rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of WIZDOG were to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner.
Website Usage, Traffic and Purchasing Patterns
We keep track of customer purchases, related traffic patterns and site usage within our website to help us provide superior customer service and convenient access to our products and services, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.
When you visit our website, we may collect information about you that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.
Cookies are small pieces of information stored on your computer when you view our website and/or advertisements. A cookie lets us recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you visit our site again. Most web browsers are set to accept cookies automatically, but you can change this setting. See your browser's "help topics" to learn how to change the setting. If you decide not to accept cookies, you may not be able to shop with us on-line and access all your account information on our website.
From time to time we provide aggregate statistics about our customers, website traffic, product and service sales and/or other consumer-related information to carefully selected companies to identify trends and make inventory, marketing and other retail-related decisions. These aggregate statistics do not include personally identifiable information of any individual customer.
Our website may make chat rooms, message boards, and/or news groups available to its users. Please remember that the information that is disclosed in these areas becomes public information. You should not disclose your personal information when using these areas.
WIZDOG is Committed To Children's Online Privacy Protection Act (COPPA)
At WIZDOG the safety of your children is very important to us. Consequently, WIZDOG does not knowingly or intentionally collect information from children under 13 without prior parental consent. If you are under 13 and wish to purchase items from WIZDOG.com or wish to provide personal information, please ask a parent or your guardian for assistance. WIZDOG.com can not prohibit minors from visiting our website and must rely on parent(s) or guardian(s) to decide which materials are appropriate for children under 13 to view.
It's Always Your Choice/Opt-Out