WIZDOG Honors and Values Your
We value your trust - Which is why we have taken
great care to detail exactly how we handle the personal information you
provide to us in the course of using our website, purchasing our products
or using our services.
WIZDOG is Committed to Your Privacy and Security.
We use our best efforts to maintain the personal
information you give to us in a secure, safe and responsible manner. Except
collect will not be sold, rented or leased.
WIZDOG Mission and Credo
WIZDOG seeks to be your trusted resource for innovative
solutions to make dog ownership simple and fun. We are committed to quality,
integrity and excellence in all that we do and deliver.
You Are In Control
It is up to you whether you provide us with your
personal information by participating in any of the activities mentioned
The Way We Use Information
We use the information you provide about yourself
when placing an order only to complete that order. This allows us to process
and fulfill your order and to notify you of your order status. We do not
share this information with outside parties except to the extent necessary
to complete that order.
We use the information you provide about
someone else when placing an order only to ship the product and to confirm
delivery. We do not share this information with outside parties except
to the extent necessary to complete that order. When you place orders
we use a secure server. The secure server software (SSL) encrypts all
information you input before it is sent to us. All of the customer data
we collect is protected against unauthorized access. We will only release
or use account information when we believe, in good faith, that such release
is reasonably necessary to (I) comply with law, (ii) enforce or apply
the terms of any of our user agreements or (iii) protect the rights, property
or safety of WIZDOG, our users, or others.
We use return email addresses to answer the
email we receive. Such addresses are not used for any other purpose and
are not shared with outside parties. We may use the information we collect
to occasionally notify you about important functionality changes to our
Website, new WIZDOG services, and special offers we believe you will find
valuable and improve the joy of dog ownership. If you would rather not
receive this information, you can opt-out at any time. Every promotion
is sent with explicit opt-out instructions.
Finally, we never use or share the
personally identifiable information provided to us online in ways unrelated
to the ones described above without also providing you an opportunity
to opt-out or otherwise prohibit such unrelated uses
When you purchase our products and/or services from
our web site, through our catalogs, or over the phone, as well as when
you participate in our surveys, occasional sweepstakes or promotions and/or
perks program, you provide us with information. Depending upon what information
you provide to us and whether, and where, you purchase products and/or
services, the information we receive may include your name, mailing, billing
and/or shipping address, telephone number, birth date, form of payment,
e-mail address, pet information, product and service preferences, what
you purchased and where (i.e., store location, catalog and/or website).
If you use a credit or debit card or pay by check, the information we
receive will include your account number and your form of payment. WIZDOG
uses the information you provide to service your account, to ship an order
to you, to provide warranty service on products and/or services you purchased,
and to personalize your experience.
Product and Service Preferences.
You have the option within the website, catalog or
store, or when ordering by phone, to provide us with information about
your product and/or service preferences, pet information or other interests.
You may also provide us with product and service preference information
when you participate in our WIZDOGperks program, sweepstakes, surveys
and questionnaires. We use this information to improve the level of customization
of our services and website and to provide better recommendations for
you and your pet.
E-mail and Direct Mail Offers.
To present to you other fabulous pet products we may also use your mailing,
shipping and/or billing address or e-mail address you have provided us
to send you special offers from time to time that would be of interest
From time to time, we may randomly contact customers about participating
in a survey about our products, services and/or website. Your feedback
helps us identify customer needs, levels of satisfaction, and improve
and/or develop new products and services for you and your pet. These surveys
are always voluntary.
WIZDOG Contests, Promotions, Advertisements
and Other Opportunities.
If you enter a WIZDOG contest and/or sweepstakes,
we will ask for your name, mailing address, e-mail address and any other
information relevant to the particular offer. Unless otherwise noted on
the offer, the information you provide us will be kept exclusively by
Contests, Promotions, Advertisements and Other
Opportunities Provided With Select Third Parties.
WIZDOG may run contests, sweepstakes, advertisements
and other promotional offers with select companies outside of the WIZDOG
website, by e-mail, through our catalogs or by direct mail. When you choose
to participate in these contests, sweepstakes or promotional offers, you
may be asked to give the third parties your personal information. These
businesses operate independently from WIZDOG. Any personal information
that is given to them is at your option and is not controlled by our Privacy
Policy. To avoid confusion, we will identify these businesses as independent
from WIZDOG. We encourage you to read the privacy policies of these businesses
if you should have any concerns about how they will treat your personal
Research Providers, Shipping Companies, and
WIZDOG hires selective companies to do product and
service research, deliver merchandise you have purchased from us, help
us be a better, more effective and efficient company, and/or develop new
and /or better products and/or services for you and your pet. We also
share sales information with third parties to properly process services
and returns, place new supplier orders and perform other administrative
On rare occasions, we may be required to disclose
personal information pursuant to lawful requests, such as subpoenas or
court orders, or as required by applicable laws. Also, if the ownership
of WIZDOG were to change, customer information pertinent to that business's
operations would likely be transferred to, or licensed for use by, the
WIZDOG is continually improving its services, offerings,
and products to you. This includes adding new functionality and features
to its websites and/or catalogs. Because of these changes, changes in
time. We encourage you to review it each time you visit one of our websites
or order from our catalogs to make sure you understand our current practices
Website Usage, Traffic and Purchasing Patterns.
We keep track of customer purchases, related traffic
patterns and site usage within our website to help us provide superior
customer service and convenient access to our products and services, direct
our merchandise orders, and improve customer access, website responsiveness
and usefulness of the website.
When you visit our website, we may collect information
about you that is not personally identifiable such as the type of internet
browser or operating system you have, or the domain name of the website
from which you linked to our site.
Cookies are small pieces of information stored on
your computer when you view our website and/or advertisements. A cookie
lets us recognize you, keep track of your shopping cart and provide a
more meaningful and personalized shopping experience when you visit our
site again. Most web browsers are set to accept cookies automatically,
but you can change this setting. See your browser's "help topics"
to learn how to change the setting. If you decide not to accept cookies,
you may not be able to shop with us on-line and access all your account
information on our website.
From time to time we provide aggregate statistics
about our customers, website traffic, product and service sales and/or
other consumer-related information to carefully selected companies to
identify trends and make inventory, marketing and other retail-related
decisions. These aggregate statistics do not include personally identifiable
information of any individual customer.
Our website may make chat rooms, message boards,
and/or news groups available to its users. Please remember that the information
that is disclosed in these areas becomes public information. You should
not disclose your personal information when using these areas.
WIZDOG is Committed To Children's Online Privacy Protection Act (COPPA).
At WIZDOG the safety of your children is very important
to us. Consequently, WIZDOG does not knowingly or intentionally collect
information from children under 13 without prior parental consent. If
you are under 13 and wish to purchase items from WIZDOG.com or wish to
provide personal information, please ask a parent or your guardian for
assistance. WIZDOG.com can not prohibit minors from visiting our website
and must rely on parent(s) or guardian(s) to decide which materials are
appropriate for children under 13 to view.
It's Always Your Choice/Opt-Out
Unless you affirmatively opt-out, we will maintain
If you do not want to receive direct mail, catalogs, email, product- and/or
service-specific information and/or general marketing communications,
please contact us at
If you do not wish to have your name and address
shared with other carefully screened companies so they can share with
you products and/or services that may interest you, please contact us
We at WIZDOG are committed to protecting your privacy.
We use the information we collect on our Website to make your shopping
experience on our website possible. We do not sell, trade, or rent your
personal information to others. We may choose to do so in the future with
trustworthy third parties, but you can tell us not to by sending us an
post those changes on this page so that you are always aware of what information
we collect, how we use it, and under what circumstances we disclose it.
If you have any questions or comments about our Privacy
Policy, please send us an e-mail at